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Customer service> Withdrawal form
The purpose of this form is to send your withdrawal request. You have 14 days from the receipt of your order to send this form. Please fill out the form carefully to facilitate the processing of data.
34 route de la Ferté-Alais
91290 - La Norville
+33 164 908 364
Monday to Thursday 9:00am to 1:00pm / 2:00pm to 6:00pm
Friday 9:00am to 1:00pm / 2:00pm to 5:00pm
Last name *
First name *
E-Mail *
Order number *
Order date *
Delivery date *
Reason for return *
Product(s) *
  • Send the form : You can fill out the form online, and we will notify you by email upon receipt. You can also send us this withdrawal form by email, by fax, or by registered mail, accompanied by your signature and the date of dispatch (the date of the letter, email or fax being proof).
  • Product withdrawal : You have a maximum of 14 days after your withdrawal request to send the products concerned. Returned products must be in original condition, accompanied by their original packaging.
  • Refund : Refund will be made within 14 days after receipt of the products in original condition.